FAQs • Greenville Zoo, SC • CivicEngage

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Boo in the Zoo

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1. Are there ID requirements or an age limit to enter the event?: All attendees participating in the trick-or-treater experience must purchase a trick-or-treater ticket. Trick or treating is available for all ages. Members must show their member card and photo ID. Adults must be accompanied by a child for entry.

2. Where do I park?

Free, on-site parking is available in Cleveland Park including handicap accessible spots.

3. Can I bring my pet to the event?: No pets are allowed.

4. Do I need to bring a trick-or-treating bag?: Yes, please bring your own trick or treating bag. Bags will not be provided.

5. Will the animals be on exhibit during the event?: The lagoon and alligator exhibit will be closed to the public. All other exhibits will be open during Boo in the Zoo. Some of our animals will retire to their dens around dusk.

6. What is the “Scare Factor” of the event?: Boo in the Zoo is an event geared for kids of all ages. While some of our decorations may be a little spooky, all of our decorations are family friendly.

7. Can I buy tickets at the event?: Yes, guests who purchase their tickets at the ticket booth will be subject to a $2 up-charge per ticket.

8. Can I use my reciprocal zoo membership to get the member rate?: Reciprocal zoo memberships are not valid for special events including Boo in the Zoo.

9. I have “Guest/Complimentary Tickets.” Can I use them for this event?: “Guest & Complimentary Tickets” are not valid for special events.

10. I have a baby, do you charge for babies?: We do not charge for babies (ages 0-1), however, if you want them to be able to trick-or-treat, you will need to buy a trick-or-treat ticket for them.

11. I’m an adult and want to trick or treat. Can I?: Adults are welcome to purchase a trick-or-treat ticket.

12. Do I have to bring my printed ticket to the event?: You can show the ticket barcode on your smartphone at check-in. Of course, printed tickets are also accepted.

13. What is the refund policy?: All ticket sales are final. There are no refunds, rain checks or rescheduling. Boo in the Zoo is a rain or shine event.

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General

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1. Can we bring food and drinks along? Are picnic areas available?: Yes, you may bring food and drinks into the zoo. There are two covered picnic shelters inside the zoo, one beside the concession stand and another across from the Education Building. Please do not bring any glass or alcohol into the zoo.

2. How long does it take to tour the zoo?: It takes approximately 1-1½ hours to tour the zoo.

3. Are there special feeding times?: Animals are generally fed before the zoo opens and at closing time.

4. Are pets welcome in the zoo?: Pets and emotional support animals are not allowed inside the Greenville Zoo. The Zoo welcomes any trained service dog in the company of its owner onto zoo grounds. We are happy to comply with state and federal laws to allow this access.

5. What is your policy regarding the donation of complimentary tickets?: View our complimentary ticket policy. Complimentary Ticket Guidelines

6. Is smoking allowed at The Greenville Zoo?: The City of Greenville has a smoke-free ordinance that prohibits smoking in certain outdoor areas, including zoos. Those wishing to smoke must do so outside the zoo, at least 10 feet from any entry.

7. How can I be assured animals are treated humanely?: The Greenville Zoo makes every effort to ensure that all of the physical and psychological needs of each animal are met and/or surpassed. As an AZA accredited institution, the Greenville Zoo must meet the official approval by a group of zoo experts. These experts, called the AZA Accreditation Commission, carefully examine each zoo that applies for AZA membership, including living environments, social groupings, health and nutrition. The AZA also make sure that animals are provided with enrichment, which stimulates each animal's natural behavior and provides variety in their daily routine. The Greenville Zoo prides itself on continuing to maintain these high standards.

8. What is your method of payment?: Cash, Check, VISA and MasterCard. Photo identification is required with a VISA or MasterCard.

9. Do you have an ATM in the zoo?: Unfortunately we do not have an ATM onsite. The closest ATM is only a few blocks away, at the Spinx Gas Station at the intersection of Laurens Road and Washington Street.

10. Is alcohol allowed in the zoo?: No alcohol is allowed in the zoo. Alcohol is only allowed in the zoo during a Special Event when permits, insurance and alcohol licenses have been obtain and approved.

11. Do you have a concession stand?: Yes. The concession stand is located right past the Reptile Building. You can purchase drinks, hot dogs, chips, popcorn and an assortment of candy.

12. Do you have a gift shop?: Yes. The Safari Shop offers an array of zoo-themed gifts, t-shirts and toys. VISA and MasterCard are accepted in the gift shop.

13. Can you reserve shelters inside the zoo?: The shelters inside the zoo are available on a first-come, first-served basis. The shelters located just outside the zoo may be rented. For more information on renting those shelters, see Greenville's facility listing. Cleveland Park Shelter Rentals

14. Do you rent strollers, wheelchairs, or scooters?

Yes, we do rent strollers, wheelchairs, and scooters. We offer single strollers, double strollers, wheelchairs, and ECV scooters. These items are first come, first serve and can be rented at the ticket booth.

Prices:
Single Stroller: $7.00
Double Stroller: $9.00
Wheelchair: $8.00
ECV Scooter: $20.00

15. Is the zoo handicapped accessible?: Yes. The zoo has both ramps and stairs leading to all exhibits.

16. Where are the restrooms located in the zoo?: Restrooms are located in the Farmyard Exhibit area and behind concessions. Also, you will find restrooms outside the zoo, to the right of the ticket booth.

17. Can you leave the zoo and return later?: Sorry, admission is valid for one entry.

18. Do you give rain checks for inclement weather?: The zoo is unable to provide rain checks.

19. Can you bring bikes, rollerblades, skates or skateboards to the zoo?: For the safety of others, please leave all such devices outside the zoo.

20. Is there a dress code to enter the zoo?: Yes, shirts and shoes are required to enter the zoo.

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Holidays at the Zoo

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1. Where do I park?: Free, on-site parking is available in Cleveland Park including handicap accessible spots.

2. Will animals be on exhibit during the event?: Due to Holidays at the Zoo being an evening event, most or our animals will be off exhibit. Ektopia will remain open for visitors during the event.

3. Will Santa be at Holidays at the Zoo?: Santa will be at Holidays at the Zoo on the following dates: December 9th, December 16th, December 23rd from 4pm-7pm.

4. Can I bring my pet to the event?

Pets are not allowed.

SERVICE ANIMAL POLICY: The Greenville Zoo welcomes any trained service dog in the company of its owner onto zoo grounds. We are happy to comply with state and federal laws to allow this access.

5. Can I buy tickets at the event?: Yes, guests who purchase their tickets at the ticket booth will be subject to a $2 up-charge per ticket.

6. Can I use my reciprocal zoo membership to get the member rate?: Reciprocal zoo memberships are not valid for special events including Holidays at the Zoo.

7. I have "Guest/Complimentary Tickets." Can I use them for this event?: “Guest & Complimentary Tickets” are not valid for special events.

8. Do you charge for babies?: We do not charge for babies (ages 0-2).

9. Do I have to bring my printed ticket to the event?: You can show the ticket barcode on your smartphone at check-in. Of course, printed tickets are also accepted.

10. What is the refund policy?: All ticket sales are final. There are no refunds, rain checks or rescheduling. Holidays at the Zoo is a rain or shine event.

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Members

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1. Does the member have to be present to purchase a membership?: Anyone can purchase an annual membership in-or-out-of-state. You must have the recipient's name and address.

2. Can my friend use my membership card without me present?: Only the zoo members whose names are on the card have permission to use the membership.